Return & Exchange Policy
BINE DIGIDRAFT (OPC) PRIVATE LIMITED is committed to providing you with high-quality 3C digital products and services. If you are not satisfied with your purchase or encounter any product quality issues, we offer the following return and exchange policy:
1. Scope of Application
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This policy applies to all 3C digital products purchased through our online store (website/app).
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It is valid only for return or exchange requests submitted within the specified time frame.
This policy applies to all 3C digital products purchased through our online store (website/app).
It is valid only for return or exchange requests submitted within the specified time frame.
2. Eligibility for Return & Exchange
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Quality Issues: If the product has non-human-induced quality defects, confirmed by after-sales inspection, it can be returned or exchanged.
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Wrong/Missing Items: If you receive an incorrect or missing item due to our error, you may request a replacement or re-shipment.
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Unopened Items: Products that remain unopened and do not affect resale may be returned within 7 days of receipt.
Exclusions (not eligible for return/exchange):
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Products damaged due to misuse, dismantling, or improper handling;
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Products with missing accessories or personal damage;
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Requests made beyond the return/exchange period.
Quality Issues: If the product has non-human-induced quality defects, confirmed by after-sales inspection, it can be returned or exchanged.
Wrong/Missing Items: If you receive an incorrect or missing item due to our error, you may request a replacement or re-shipment.
Unopened Items: Products that remain unopened and do not affect resale may be returned within 7 days of receipt.
Exclusions (not eligible for return/exchange):
Products damaged due to misuse, dismantling, or improper handling;
Products with missing accessories or personal damage;
Requests made beyond the return/exchange period.
3. Return & Exchange Procedure
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Contact customer service with your order number, problem description, and relevant photos/videos.
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Upon approval, you will receive the return address or replacement instructions.
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After inspection, if the product qualifies, we will process the refund or replacement within 7 working days.
Contact customer service with your order number, problem description, and relevant photos/videos.
Upon approval, you will receive the return address or replacement instructions.
After inspection, if the product qualifies, we will process the refund or replacement within 7 working days.
4. Shipping Costs
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For returns/exchanges due to quality issues or delivery errors, shipping costs will be covered by our store.
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For personal reason returns, the buyer shall bear the return shipping cost.
For returns/exchanges due to quality issues or delivery errors, shipping costs will be covered by our store.
For personal reason returns, the buyer shall bear the return shipping cost.
5. Special Notes
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Please ensure products and accessories are properly packaged to avoid damage during return shipping.
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Certain products (such as activated mobile phones, software) are not eligible for unconditional returns.
Please ensure products and accessories are properly packaged to avoid damage during return shipping.
Certain products (such as activated mobile phones, software) are not eligible for unconditional returns.